For bookings, orders, membership and general enquiries please contact our Customer Support Centre:

+44 20 7645 0777

Monday to Friday: 3.30am - 5:30pm (BST) - Sunday: 3:30am - 7:30am (BST)
We are currently experiencing a higher than normal volume of calls and there may be a slight wait until we can answer your call. Please accept our apologies for this and we will get to you as soon as possible.

Test centres

The CISI partners with many test centres throughout the world. These test centres may change at any time so please ensure you attend the correct venue. Candidates who have not received written or verbal confirmation of their exam entry before the exam should contact us. All details for Narrative Exams in non-UK venues will be confirmed directly with the candidate by the venue or by the CISI. If, for any reason, you have not had the venue details confirmed with you two weeks before your exam date, please contact us.


Contact our departments

+44 20 7645 0652

+44 20 7645 0750

+44 20 7645 0777

+44 20 7645 0662

Our offices

Chartered Institute for Securities & Investment
20 Fenchurch Street

+44 20 7645 0777


The CISI welcomes all feedback on any aspect of our customer service and products. To enable us to deal with your feedback appropriately and in a timely manner, we have a number of online forms you can complete. All feedback will be acknowledged within 48 hours.

If you would like to leave feedback regarding the CISI please complete the appropriate form here.