Professional Refresher

Social and Emotional Intelligence
Refreshed January 2023 | CPD time: 1 Hour 15 Minutes
Improving our social and emotional intelligence can be hugely beneficial, both personally and professionally. While it can help us develop in our careers through increasing our empathy for and others, it can also encourage us to handle a variety of situations calmly, reaching conclusions that benefit everyone concerned. In this module, we introduce the basic concepts of social and emotional intelligence, the science behind it, how it can be practised, learned and developed.
Introduction
The Key Components to Emotional Intelligence
Emotions
Social and Emotional Intelligence in Financial Services
Practicing Emotional Intelligence, and its Possible Risks
Module Test